Terms & Conditions

01 – General

This website is owned and operated by: New Faces Ltd with a registered address at 42 Dublin Street, Dundalk, Co Louth.

By using our website, which includes access through other digital platforms such as our app, you confirm that you accept these Terms of Service (“terms”) as binding upon you, including additional terms and conditions and policies referenced herein and/or available by hyperlink, and that you agree to comply with them. If you do not agree to these terms, you must not use our website.

How New Faces Ltd Works with Clients

02 – Hours of work

New Faces Ltd is open from 9-6pm Tuesday & Wednesday, 9-6.30pm Thursday, 9-8pm on Friday and 9-4.30pm on Saturday. Connected projects to New Faces Ltd may operate outside these hours.

03 – Contacting New Faces Ltd

New Faces Ltd respects that everyone uses different platforms and works different hours. New Faces Ltd will review all emails twice a day and respond to any queries within 24/48 hours Monday to Friday. Any correspondence received through mobile, social media and other platforms will be acknowledged and responded to within 48 hours.

04 – Storing Personal Data

New Faces Ltd respects confidentiality, transparency, and privacy. The client always has access to their records and can request copies of same under a Data Subject Access Request. Please note that this request should be sent to: info@newfaces.ie.

05 – Client Details

Please note that contact information that is relevant to the performance of a contract will be stored for seven years at the end of the contract in order to carry out our customer service requirements.  

06 – Payment of Fees

Depending on the contract you have with New Faces Ltd your payment schedule will be laid out and will involve payment laid out on the invoice. Please review this schedule prior to agreeing to the contract and late payment of fees may result in penalties and/or other fines.

07 – Online Orders

Once your online order with New Faces Ltd has been placed, we will send you an e-mail to confirm your order, we will use the e-mail address you provide in your order form. Please make sure you enter a valid email address. Sometimes the emails can reach your Spam/Junk Inbox, please make sure you check these. Your order can only be confirmed once your credit card has gone through and been accepted by our payment gateway (Stripe). Please note that all products and gift cards are sold only on the website.

08 – Shipping

  • All of our deliveries are via An Post at a charge of €7.00.
  • Free shipping is also available if you spend over €150.00.

09 – Our Returns & Refunds Policy

You can return your products within 14 working days after the purchase and you can request a refund. No products can be returned or refunded if opened.

10 – Account Holders

When you set up an account with New Faces Ltd the accuracy of the information supplied remains the responsibility of the account holder. Please note that the account will remain on our servers until either you delete, amend, or use the account.

11 – Confidentiality

Confidentiality is an essential part of all career guidance and New Faces Ltd will at all times, operate with the highest standard of security and confidentiality.

12 – Accuracy of Information Provided

It is the client’s responsibility to make sure that all the information that New Faces Ltd stores about them is as up-to-date as possible. If your personal circumstances change, please let us know as soon as possible so we can update our records.

13 – Cancelling pre-arranged appointments

New Faces Ltd has a set schedule every week and works with a variety of clients. If you are part of a programme and you miss an appointment, then New Faces Ltd will try at all times to accommodate your appointments and may add the missed appointment to the end of the agreed programme. If your circumstances change then New Faces Ltd requires a minimum 24-hour cancellation period – this does not apply to exceptional and unforeseen circumstances.

14 – Termination Policy

New Faces Ltd can only work with a client if the relationship is open, transparent, and reciprocal. If either party feels that the relationship between the client and New Faces Ltd has broken down, then New Faces Ltd and/or the client retain the right to withdraw from the agreed contract. All efforts will be used to re-establish the lines of communication between all parties but if this fails and it is agreed to terminate the contract then 48 hours’ notice from either party is the minimal amount of time required to close off all outstanding work and invoices will be produced to cover all due monies on your account.

15 – Protection of Intellectual Property

The materials supplied by New Faces Ltd (including all website content and content supplied at workshops and seminars) are of a confidential nature. From time to time, New Faces Ltd may use examples of work they have created or businesses that they have worked with to illustrate their quality of work. Any attempt by the Customer to enter the markets that New Faces Ltd operates in after gaining possession of such educative materials will be classed as entering competition with New Faces Ltd

  1. All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork, and computer code (collectively, “content”), including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such content, contained on the website is owned, controlled or licensed by or to New Faces Ltd
  2. Except as expressly provided in these Terms, no part of the Site and no content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including “mirroring”) to any other computer, server, website or other medium for publication, distribution or for any commercial enterprise, without New Faces Ltd’s express prior written consent.

16 – Legal Advice

New Faces Ltd reserves the right to consult with their legal advisors in all cases of Court orders for access to personal records and/or all other information requests.

Where other names have been mentioned through the course of the sessions with New Faces Ltd then New Faces Ltd reserves the right to redact these names on all shared documentation.

New Faces Ltd Terms & Conditions of Service

17 – Contract Of Sale

When you order services from us, the terms in force at the time of your order will apply as the contract of sale between you and us.  This contract of sale begins to be formed between us when we issue an invoice. You shall only become the full owner of the service once we have received full payment for it. 

18 – Indemnification, Liability, And Limitation

The express terms and conditions of these terms shall apply in place of all warranties, conditions, terms, representations, statements, undertakings and obligations whether expressed or implied by statute, common law, custom, usage or otherwise, all of which are excluded to the fullest extent permitted by law.  Insofar as it is lawful to do so, we do not accept liability of any description including liability for negligence or any damages whatsoever arising out of or in connection with the viewing, use or performance of this website or its contents.  In the event that you reproduce, display, transmit, distribute or otherwise exploit the structure, information, material, or any portion thereof, in any manner not authorised by us, or if you otherwise infringe any intellectual property rights relating to the structure, information, photographs, prints of this website, you unconditionally and irrevocably agree to indemnify us and keep us indemnified from and against any and all losses, expenses, costs or damages, including reasonable lawyers’ fees, incurred by you or others as a result of unauthorised use of the above and/or your breach of these terms.  You unconditionally and irrevocably agree to indemnify us and keep us indemnified from and against all and any losses, costs, claims, liabilities, damages, demands and expenses suffered or incurred by us and arising from any claim brought by any third party against us howsoever arising from or in connection with: these terms; the supply of the services and/or digital goods pursuant to the terms; your use of the services and/or digital goods; or your fraud or negligence.  For the avoidance of doubt, we will under no circumstances whatsoever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with these terms for any loss of profits, goodwill, sales, business, or revenue; loss or corruption of data, information or software; loss of business opportunity or anticipated savings; or any indirect or consequential loss.  Without prejudice to other clauses in these terms, our total liability arising under or in connection with these terms, whether arising in contract, tort (including negligence) or restitution, or for breach of statutory duty or misrepresentation, or otherwise, shall in all circumstances be limited to the purchase price paid for the relevant services that is/are the subject of a claim. 

19 – Errors, Inaccuracies and Omissions

Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the website or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).  We undertake no obligation to update, amend or clarify information on the website or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied on the website or on any related website should be taken to indicate that all information on the website or on any related website has been modified or updated.

20 – Sales Of Services

If you are not a consumer, you confirm that you have the authority to bind any organisation on whose behalf you use our site to purchase services. We reserve the right but are not obligated, to limit the sales of our services to any person, geographic region, or jurisdiction.  We may exercise this right on a case-by-case basis.  We reserve the right to limit the quantities of any services that we offer.  We reserve the right to discontinue any service at any time.  In accordance with other clauses included in these terms, we make no express or implied warranty, representation or undertaking and assume no responsibility concerning the quality, nature, or fitness for the purpose of the services or digital goods.  We do not warrant that the quality of any services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the products or services will be corrected, unless as required by law.   All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these terms. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.  Prices for our services are subject to change without notice.  We reserve the right at any time to modify or discontinue our services on our website (or any part or content thereof) without notice at any time.  We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of such.

21 – Refunds

We conform to Irish and EU laws and regulations for the purposes of whether or not to accept returns. We deal with cases as they happen on an individual basis.  We encourage you to contact us as soon as possible after delivery should you discover a fault or defect in the services or digital goods. Please read our terms for cancellation and terminations earlier in this document.

22 – Social Media Platforms

Communication, engagement, and actions taken through external social media platforms that we participate in are custom to the terms as well as the data protection and privacy policies and notices held with each social media platform respectively.  You are advised to use social media platforms wisely and communicate/engage with them with due care and caution regarding your own privacy and personal details.  We will never ask for personal or sensitive information through social media platforms and encourage you when wishing to discuss sensitive details to contact us through primary communication channels such as by telephone or email. 

23 – Data Protection, Privacy and Security

Your rights to data protection and privacy, including security over data, are very important to us.  We treat personal data obtained using this website as private and are committed to providing you with secure access to our online service.  This website processes information from you as per our Privacy Statement.  When you, amongst other actions, visit our website, enquire about services or send e-mails to us you understand that subsequent data processing will be done as detailed in our Privacy Statement.

24 – Governing Law and Disputes

This website is hosted, controlled, and operated from the Republic of Ireland and therefore governed by Irish law, subject to the terms of Public International Law.  In the event of any dispute of any nature whatsoever arising between the parties on any matter provided for in, or arising out of this agreement, the Irish law will apply and the appropriate courts of the Republic of Ireland will have jurisdiction.

25 – Variation Of These Terms & Conditions

We reserve the right to make changes to this website, these terms, and the other information contained in this website at any time and without notice.  Please refer to these terms when you visit the website as they may change from time to time.

26 – Severability

In the event that any provision of these terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

Waiver:  The failure of us to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision.

27 – Entire Agreement

These terms and any policies or operating rules posted by us on this website or in respect to our website constitute the entire agreement and understanding between you and us and govern your use of the website, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of these terms).  Any ambiguities in the interpretation of these terms shall not be construed against the drafting party.

28 – Contact Information

You may contact us by e-mail at the following address: info@newfaces.ie

Contact information published on this website is published for the purpose of users or prospective users contacting us about services offered to them.  This information should not be considered as made manifestly public for the purposes of general marketing contact.


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Sat:  9am - 4.30pm

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